Two presentations this year, look for COLLABORATE 09 in Orlando.
“If there was a way of automating the collection of numerous details about your systems at all levels and uploading that information to MetaLink without manual intervention, how would that information be helpful to your organization? Configuration Support Manager 2.0 will bring a completely new look and feel to one of the tabs found on Oracle’s Metalink Support Website. Large projects, resources or people across disparate geographic boundaries could interact and view details or compare the configurations. If your primary site was completely unavailable then the uploaded information could be used for recreating a production environment.”